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How much is postage and packaging?
Postage and packaging is FREE for orders of £50.00 or more and £3.95 on all other orders.
How do I change the delivery address on my order?
Once the order has been processed and you have a 4 digit order number, email info@dermaesthetics.uk or call 0207 509 6415 to update any details on the order.
Are there any countries you don’t ship to?
We currently only ship to the Great Britain and Northern Ireland.
Why has my order not yet been dispatched?
Orders placed on the website will be processed by 11:00 each working day. They are despatched the same day and delivery takes up to five working days.
What is your returns policy?
You can return any unused products free of charge within 28 days for a refund or replacement on presentation of your receipt. Unfortunately we aren’t able to exchange products. Items must be in original condition, including both inner and outer packaging where applicable. We regret that we cannot refund or replace any used items unless they are faulty. This does not affect your statutory rights. Refunds do not include the cost of returning the goods. Please send your returns to the following address, clearly stating your name, address and account number.
If there are missing or damaged items in your order, we must be notified within three days of receipt. Please call us on 0207 509 6415.
How long will it take to process my return?
If an item is returned to us at the above address, a refund will be processed on the day of receipt. The refunded amount normally takes 3-5 working days to reach your bank account.
Why has my order been cancelled?
If you have been able to place an order but we do not have the stock to fulfil it, your order will be cancelled and a refund processed. This doesn’t happen very often and we’re sorry for any inconvenience it may cause.
I think my item is faulty, what should I do?
Please call us on 0207 509 6415 within three days of receipt and we’ll discuss with you how to return the item to us and whether you will be refunded or the item will be replaced.
I have an incorrect item in my order, what should I do?
Please call us on 0207 509 6415 within three days of receipt and we’ll discuss with you whether we will refund you or deliver the missing item to you at a later date.
I’m missing an item from my order, what should I do?
Please call us on 0207 509 6415 within three days of receipt and we’ll discuss with you whether we will refund you or deliver the missing item to you at a later date.
Do you offer student discount?
We don’t offer student discount on our products but we do often run promotions. Sign up to our newsletter to make sure you’re the first to know about discounts and offers.
How do I create an account?
Click on ‘My Account’ in the ‘Shop’ dropdown menu and enter your details as a New Customer.
The item I want is out of stock, will you be getting more?
Stock is regularly replenished but sometimes items can be out of stock for 1-2 weeks. Please keep checking the site for the item to be back in stock.
I have forgotten my password, what do I do?
Click on ‘Forgot my password’ on the Log In screen and follow the instructions. A new password will be emailed to you and then once logged in you can update your password to one you find easy to remember.
I can’t find the product I’m looking for?
Often products we no longer sell online can still be purchased in clinic. Please give us a call on 0207 509 6415 and ask to be transferred to your local clinic who will check their stock for you.
How can I contact you?
For product queries before you have placed your order, give us a call on 0207 509 6415. If you have a question about your order, please call our distribution centre on 0207 509 6415.
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With over 10 years of experience in aesthetics and beauty, Dermaesthetics Clinic is a highly professional results driven clinic. We offer a wide range of skin care treatments and facial and body aesthetic procedures, using the latest technology available and advanced products. We have invested in high quality, regulated and proven specialist equipment to deliver safe, effective results.
DERMAESTHETICS CLINIC Copyright © 2023
With over 10 years of experience in aesthetics and beauty, Dermaesthetics Clinic is a highly professional results driven clinic. We offer a wide range of skin care treatments and facial and body aesthetic procedures, using the latest technology available and advanced products. We have invested in high quality, regulated and proven specialist equipment to deliver safe, effective results.
